Dispatcher

Description

Responsibilities:

• Manage the day-to-day operations in the P & D Dispatch Department.
• Helping scheduling of Pick up & Delivery for both Canada and the U.S
• Ensure that service levels meet and or exceed the needs of our customers
• Review operational efficiencies and effect change as necessary in order to maintain a high level of customer satisfaction and cost efficiencies.
• Help and maintain performance and productivity measurements
• Communicate professionally with internal and external customers in order to resolve service issues in a timely manner and providing customers with status updates.
• Maintaining customer profiles.
• Ensuring drivers are scanning paperwork prior to arriving at the terminal.
• Schedule repairs and maintenance for equipment.
• Provide drivers with training on tablets.
• Completion of daily reports
• Other duties as assigned

Required Skills

Qualifications include:

• Minimum 2 years supervisory experience in a transportation dispatch environment
• Great knowledge of Calgary city and surroundings
• Strong leadership and management skills
• Strong analytical, organizational and problem-solving skills
• Customer service oriented
• Proven ability to multi-task and prioritize tasks
• Professional verbal and written communication skills in English
• Computer literate with sound knowledge of Gmail and Excel
• Ability to work flexible hours (afternoons, evenings and weekends) as necessary
• High School or equivalent
• Ministry of Transportation regulations
• Knowledge of Transportation Operating Systems